What’s the difference between office hours and gate hours?

The office hours are the hours of operation for the property when the facility manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours your rental unit can be accessed using your assigned electronic gate code.

When can I access my Storage Unit?

You can access your unit during gate hours 6am to 9pm every day of the year.

What is an indoor unit compared to an outdoor unit?

Outdoor units are on ground-level and have drive-up access. Indoor units are located inside of a building on the property and may be located in multi-story buildings with elevator access and wide hallways. A drive-up unit is a ground floor or outdoor unit that has its own loading area. These units are ideal for storing large, heavy items or equipment as you have the ability to load your belongings directly from a vehicle or truck.

Do you have moving carts available?

Push carts and dollies are available at all facilities with inside units accessed by inside hallways. If you are renting an inside unit and need a cart or dollie, please let the facility manager know and they will be happy to assist you.

How do I reserve the Assured Move In Truck?

Please contact the Manager at the location where you will be renting.

What is Climate Controlled?

Climate Controlled units are cooled or heated to protect your stored belongings from the extreme temperatures.

Do you have space for RVs & Autos & Boats?

Specific locations offer parking for the storage of RVs, boats, cars, and motorcycles. Assured closest to you to see if the service is available or call 1-877-992-7787 to find a location in your area with this offering.

Can I buy boxes and moving supplies?

Yes. All Assured locations offer a wide variety of boxes and packing supplies.

What is an “On-site Resident” manager?

That means that the facility managers reside on site in an apartment.

Where do I get a lock for my unit?

You can purchase a new, sealed lock at your local Assured facility and no one else will have a key to that lock. We offer a variety of sizes and types of locks, and to ensure the highest level of security, we highly recommend the purchase of a disc lock or cylinder lock.

Can anyone access the property?

All of our facilities have an electronic gate system which can only be opened by a code that is assigned to each individual tenant.

How can I pay for my unit?

Assured wants to make your storage experience a stress-free experience, including paying your bill. Typically, our leases are month-to-month. We offer the convenience of AutoPay. We can automatically charge your Mastercard®, Discover®, Visa®, or American Express® each month, or you can pay online in the Make a Payment section of our website.

Do you accept Credit Cards?

We accept several major credit cards, including MasterCard®, Discover®, Visa®, or American Express®.

Can I pay my account online?

Yes, paying your bill online is available in the Make a Payment section of our website.

Do I need insurance on my stored items?

You are responsible for those items you store at Assured and insurance for those items is your responsibility. We offer self-storage insurance options at the facility. In the event that you are already covered, a copy of the declaration’s page must be available at the time of rental.

What do I need to bring with me to rent a self storage unit?

One of the following forms of identification

• state issued identification card
• drivers license
• passport
• military ID

Do I need to do anything when I am moving out of my unit?

A 10 day written notice is required prior to vacating the unit. Please leave the vacated unit unlocked and swept clean.

What is the right unit size for me?

Check out our Size Guide on our website or call your local Assured manager.